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Informing Science + IT Education Conference 2003 Proceedings
| Informing Science + IT Education Conference |
| Pori, Finland June 24-27, 2003 |
| B2C E-Commerce Trust in Redress Mechanism (Cross Border Issues) |
| Monash University, Malaysia |
| The rise of consumer concerns of trust issue in e-commerce is due to the fact that when disputes occur in the cross- |
| border environment, what is the level of protections (redress) that is available and which juris-dictions that is |
| applicable and enforceable. This paper discuss the issue that with the current three major redress mechanisms, |
| Online Dispute Resolution (ODR), Country of Origin and Country of Destination. Yet, consumers trust still an |
| issue. It is well recognized that Cross Border environment and Jurisdiction that give rise to the concerns. This paper |
| raises perhaps more important issues that relate to the gap and loophole that be living in the three redress |
| mechanisms and jurisdictions. |
| Keywords: Redress, Online Dispute Resolution (ODR), Country of Origin, Country of Destination |
ISSN
1535-07-03
Unless otherwise indicated, this paper has undergone blind external review by three or more reviewers.
Types of Papers: A Best Paper, Regular Paper, Short Paper, Informal Paper,
Unrefereed Panel Paper
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