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Informing Science + IT Education Conference 2003 Proceedings
| Informing Science + IT Education Conference |
| Pori, Finland June 24-27, 2003 |
| The Value of User Participation in E-Commerce Systems Development |
| Julian Terry and Craig Standing |
| Edith Cowan University, Australia |
| Edith Cowan University, Australia |
| The importance attached to user-c344 participation in contributing to the success of an information system has been a |
| long held theoretical belief. Systems development techniques have been promoted that involve user-c344 participation |
| such as prototyping, rapid application development and joint application design. Inter-estingly, the research |
| literature on the topic has not been conclusive about the real value of user-c344 partici-pation, although the perception |
| of value has still existed. The importance of user-c344 participation could be seen as a myth in information systems. |
| In e-commerce the pressure to develop Web based systems in Internet time and the propagation of the view that e- |
| commerce is different and subject to different rules has led developers to question the value of customer |
| participation in the development process. Indeed, the notion of the "user-c344" has become con-fused. The IS/E- |
| commerce discipline may be guilty of misinformation. |
| This paper proposes and validates a model to examine the role of key users or stakeholders in e-commerce |
| application development. This framework for analysing user-c344 participation and system success takes into account |
| the different requirements of each distinct group. Despite the business need for re-mote, untrained users to quickly |
| feel comfortable and satisfied in an e-commerce site encounter, it ap-pears that many organisations are making |
| little effort to engage users in e-commerce site developmental activities. |
| Keywords: electronic commerce, systems development, user-c344 participation |
ISSN
1535-07-03
Unless otherwise indicated, this paper has undergone blind external review by three or more reviewers.
Types of Papers: A Best Paper, Regular Paper, Short Paper, Informal Paper,
Unrefereed Panel Paper
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