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Informing Science + IT Education Conference 2003 Proceedings
| Informing Science + IT Education Conference |
| Pori, Finland June 24-27, 2003 |
| Wireless Organizational Communication: A Framework for Communicative Informatics |
| Linda M. Gallant, Gloria M. Boone, and Gregg Almquist |
| Block Financial Corpo-ration, USA |
| As mobile communication becomes more pervasive, there is an increasing need to study the potential uses of |
| wireless organizational communication. The difficulty in analyzing information and communica-tion technology |
| (ICT) in organizational communication is the unintentional split between information processes perspectives and |
| human communication perspectives in the discussions of workplace technol-ogy. By merging two constructs, |
| organizational informatics and organizational sensemaking, this paper develops a communicative organizational |
| informatics (COI) framework, which provides a robust per-spective on how people communicate through the uses |
| of technology in organizational settings. This communicative informatics framework offers a powerful lens to |
| study the meanings, understandings, uses and gratifications, and potentials of technology in organizations and how |
| it can facilitate workplace communication. A COI analysis of a personal digital assistant (PDA), a Palm VII, with a |
| live wireless connection to a company sales database is examined by applying a usability testing methodology. |
| Keywords: Wireless, Organizational Communication, Informatics, Meaning, Usability, Sensemaking, Uses and |
ISSN
1535-07-03
Unless otherwise indicated, this paper has undergone blind external review by three or more reviewers.
Types of Papers: A Best Paper, Regular Paper, Short Paper, Informal Paper,
Unrefereed Panel Paper
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